Returns and Exchanges Policy

Should you wish to return an item, please observe the process below
to ensure a smooth process. 

ORDERING ONLINE

Please ensure that the correct sizes are selected before completing your purchase. We conveniently provide size charts for each product, we recommend that our clients compare their own measurements with the size charts to find the correct fit.

OPENING OF PARCEL

Please open your parcel on receipt with care, so as not to damage the packaging. Please do not remove the quality-checked sticker or label until you are 100% sure that the item fits correctly.

7-DAY RETURN / EXCHANGE POLICY

If you are not completely satisfied with your order, please notify us immediately before sending your parcel. We require that you first complete a return form and then send your parcel within 7 days from the day of receipt. Please contact us to obtain the return form. If you've failed to provide us with proof that the parcel has been sent back to us, the refund will be forfeited and an online voucher will be issued instead. The parcel can be sent to us via courier or paxi, returns will be at our own cost if the item is damaged or faulty. For hygiene purposes, no exchange or refunds will be accepted on accessories including earrings, socks, bags and bag straps. 

Items bought on PROMOTION (example. GOBOKKE & HAPPYNEWYEAR) will be accepted for refunds, non-refundable gift vouchers or an exchange.

Items bought on SALE will not be accepted for refunds nor gift vouchers, but can be exchanged for something else.

    • Contact us: sales@melsouthafrica.co.za
    • 067 595 2434 (Boutique)
    • 082 787 6036 (Office number | Dispatch)  
    • 081 739 8873 (Online Support | WhatsApp only)

RETURNS / EXCHANGES

  • All items are to be in their original condition, meaning that they were neither worn nor washed,
  • Items with make-up stains / clothes that smell of smoke / shoes that have been worn will not be accepted for return or exchange,
  • All items are still to have the quality checked sticker / tag on them.
  • In the event of your having to return a parcel to us via our couriers, please remember to provide us with the tracking / pin number.

RETURN FOR REFUND OR CREDIT

  • The credit is based on the system price and NOT the product’s original price.
  • Credits are granted through a non-refundable voucher, without an expiry date.
  • Refunds are done on Mondays & Thursdays and only once the goods have been received at our premises.

FAULTY ITEM

In the event of you noticing a fault on receipt of any item:

  • Please do NOT remove the garment tag,
  • Notify us within 7 days of receipt of the item, or it will no longer be eligible for return.

For further information, please email us at sales@melsouthafrica.co.za